There are 3 ways you can contact us:

• by email at info@jcarolinecreative.com

• by phone at 866-522-7654 (Monday through Thursday, 9:00 am to 5:00 pm Central Time, Friday 9:00 am to 3:00 pm). If calling internationally, use 713-647-0183.
• by mail at 1638 W Sam Houston Pkwy N; Houston, TX 77043 (this method is not recommended as it is much slower than the other two)

When you contact us, make sure you include a way to contact you (preferably an email address and a phone number) so we can get back to you.

We do respond to emails and phone messages, usually within the same or next business day. Just remember that we are not here on the weekends and Monday mornings there is bit of a backlog.

In our FAQ's you'll find information about all sorts of things, including our shipping methods, backorder policies, etc. You might find your answer there.