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Sale Stuff
Fabric
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Wholesale/Bulk
Frequently Asked Questions
| Do you have an order minimum? No. |
| Do you wholesale or offer bulk discounts? Why yes we do, on certain items. However, we don't require you to provide us a reseller's certificate to qualify for our wholesale or bulk pricing-- you just need to purchase the product by the roll or bulk pack. The category Wholesale/ Bulk contains all the items on which we offer bulk pricing. |
| How are your products sold? Most items are by the yard or per piece. Any exceptions are noted in the product title. |
| How long does it take for my order to ship? We ship your order within three business days. For example, if you order on Wednesday, we ship by Monday. If you order on Friday, your order will ship on or before Wednesday. If you have special needs regarding your order, please call us at 866.522.7654 and we'll work with you to meet you deadline. |
| Some items on the site are noted as on backorder. What does that mean? We try to note any extended backorders on the site. An extended backorder is any product that is not on the way to us. Check the product description (by clicking the picture or title) and we'll note a delivery date if we have one. If you order this product, it will not be shipped until the product arrives. If other items are on your order, we will go ahead and ship those. We will then ship the backordered items when they come in with no additional shipping charges. Please note that we only charge you for the items shipped in your order. |
| Do you send samples? We do not sample ribbon, as most of our ribbons are under $1 a yard and we have no minimum order. We will send fabric samples. We do charge $.50 a swatch, which you can order online, by clicking here. |
| How do I know my order went through? If you receive the final invoice screen with an order number, your order was accepted. You will also receive an email confirmation within a half hour of placing your order. If you have a spam filter on your email, you may not receive a confirmation or it may be automatically moved to your deleted items. You can add info@jcarolinecreative.com to your address book to ensure that the confirmations are not deleted. |
| Will there be breaks in my cut goods? If you order 5 yards or less, you will receive 5 yards with no breaks. On orders of over 5 yards of a particular ribbon, fabric or interfacing, we try to be careful about the number of breaks and where they are. If we know there is a break in your yardage, we compensate with at least an additional 1/2 yard. If you have special needs in regard to breaks, please let us know. |
| I left something off of my order. What should I do? If you just placed the order, go ahead and place a new one for the items you forgot. When we process orders, if the shipping address is the same, we will combine the orders and consolidate the shipping charges as well. If you placed the orders several hours apart, email us or call us and we will do our best to combine your orders to reduce shipping. |
| Do you have a store? No, we don't. We just sell via the web. |
| Can I phone in my order? We prefer that you place your order via the website to reduce errors. However, we understand that it is not always possible to place your orders using our website, so we will accept phone orders. Please understand that phone orders do not earn reward points. |
| What payment methods do you accept? We accept Mastercard, Visa, American Express and Discover. |
| How long does it take to receive my order? You should receive your order in or under 8 business (Monday through Friday) days. We ship your items within 3 business days. Most orders are shipped via UPS, which is 1 to 5 business days in transit depending on your area- we are in Houston, TX. The Northeast is 4 to 5 business days via UPS. We do ship orders under $20, those to APO or PO boxes, and Alaska and Hawaii via the Postal Service. Priority Mail is 2 to 3 days in transit to most areas, however, the Postal Service can delay the package leaving Houston. |
| What are your shipping charges? Shipping charges are based on the amount of your order. Click here to see our shipping charges. |
| Can I have my order rushed? Yes, rush orders received before 1:00 PM Central Time can be expedited. Call us at 866.522.7645 after you place your order online to let us know that you would like your order expedited and if you prefer Next Day or 2nd Day shipping. Please also provide a phone number where you can be reached during the day so that we may contact you if we have any questions or problems. The cost of rush shipping varies depending on the weight and size of the package, as well as your delivery area. For a 2 pound package, UPS Next Day by 10:00 am ranges from $26 to $32, Next Day by End of Day ranges from $22 to $28, 2nd day shipping ranges $16 to $20. Please be aware that fabric or large amounts of ribbon or hardware will weigh much more than 2 pounds and the shipping charges increase accordingly. For more specific shipping information, call us and we'll let you know the costs of various weights to your area. Saturday delivery is also available for an additional fee. The rush and expedited shipping charges are instead of the domestic ground shipping shown on your order, not in addition to. If you have UPS number, we will gladly just bill the freight to you. We do not use the Postal Service in a rush situation. Their deliverys (Express and Priority Mail) are not guaranteed and we often experience delays with the packages leaving Houston. If you have an account with Federal Express, just give us your account number and we will gladly use either their express service. |
| Do you have a catalog? No, but all of our items are on the website. We are adding new things so frequently that it would be impossible to keep a catalog up-to-date. |
| Are all of the items shown on the site in stock? Yes, kind of, most of the time. If we know that an item is not in stock and is not available from the vendor, we have noted such on the website. We literally receive merchandise every day, but unfortunately, some items that are normally readily available go on backorder with the manufacturer with no warning. The manufacturers are also notorious for giving us overly optimistic information about the shipping dates. We will ship your order within three business days even if items are missing. We will then ship the remaining items as soon as we get them, which is often within 3 to 5 days. (Fabrics, unfortunately, can be on backorder for several weeks.) We only charge you for the items that were shipped and we don't charge additional shipping for the backordered items. Feel free to contact us if you have questions about a product's availability. |
| What's the quickest way to get help from jcaroline creative? The fastest way to get a response is to email us at info@jcarolinecreative.com or call us at 866.522.7654. Please be aware that mornings and Mondays are our highest call volume, so you may want to call at another time. If you email us, please also include a phone number where we can reach to if we need to get more information. We always try to respond to emails within 8 business hours. (If you email late in the afternoon, you may not get a response until the next day.) |
| Can I check the status of my order online? No, unfortunately our site is set up for that at this time. You can just email us, including your order number and/or billing first and last name and we'll gladly look up your order information. |
| Is your website secure? Yes, our website uses industry standard encryption to provide security of your personal information. When you are in the checkout pages, you will see a locked padlock in the lower right side of your browser window indicating that you are communicating via a secure connection. Also note that the URL at the top of your browser changes to https://www.jcarolinecreative..... instead of http://. |
| Do you send an email when my order ships? Yes, we send an email when your order is shipped with the tracking information. That email will either come from info@jcarolinecreative.com (if sent postal service) or QuantumViewNotify@ups.com (if sent UPS). We also send a copy of your invoice from info@jcarolinecreative.com. If you are not receiving these emails, we either don't have a valid email address for you or your spam blocker is deleting these emails or putting them in a spam folder. Check with your email host on how to tell your spam blocker to allow these emails. |
| Do you ship internationally? Yes, please visit our international shipping page. |
| CPSIA Information for Manufacturers | |||||
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